Point - to - point
Point-To-Point Calls Using a Snom 3xx IP Phone and CyberData Device
In a SIP point-to-point configuration, a Snom 3XX series IP phone and CyberData device can place calls to each other on the same network without a SIP server. CyberData Device Configuration For your reference, instructions ...
Point-To-Point Calls Using a Polycom VVX IP Phone and CyberData Device
In a SIP point-to-point configuration, a Polycom VVX series IP phone running UC Software and CyberData device can place calls to each other on the same network without a SIP server. CyberData Device Configuration For your reference, instructions ...
Point-To-Point Calls Using a Grandstream GXP 16xx IP Phone and CyberData Device
In a SIP point-to-point configuration, a Grandstream GXP 16xx series IP phone and a CyberData device can place calls to each other on the same network without a SIP server. CyberData Device Configuration For your reference, instructions ...
CyberData Device Does Not Stop Ringing When Point-To-Point Call Is Missed
I am using a Snom phone. The CyberData device does not stop ringing if it misses a point-to-point SIP call. By default, the Snom phone initiates a point-to-point SIP call on a port that CyberData devices do not monitor. This causes missed ...
Are your speakers RFC 3261 compliant?
Our speakers are compliant with RFC 3261, but not every SIP extension is fully supported, such as extensions for certain phone features that our speakers do not require.
Are the speaker contacts potential-free?
Our loudspeaker outputs are potential-free. If no paging input occurs, the outputs is at or near zero voltage.
Audio Files
What type of audio files can be uploaded into the Intercom or Office Ringer? RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, mono 8000 Hz, no spaces between words in the file title. You can use the free website utilities G711 File ...
48VDC Alternate Power Source
"Can you give me specifications for the correct alternate power supply needed if I don’t have a Switch?" The most cost-effective option would be to use our Power Injector (011124), plugging one end into the network source (non-PoE hub) and one end ...
CyberData Security Statement – Not Susceptible to log4j/log4shell Vulnerabilities
December 2021 - Monterey, CA CyberData learned of the recent discovery of security flaws in the Apache log4j/log4shell Java-based logging utility which allow hackers to remotely take control of vulnerable systems. CyberData has never used Apache or ...
CyberData VoIP Discovery Utility
The Discovery Utility will scan the network and display any found CyberData VoIP devices. The utility can be downloaded here - https://files.cyberdata.net/assets/common/discovery.zip. After extracting the files launch the program titled ...
Metaswitch Issues
What is a SIP Polling ReInvite A polling reINVITE is a periodic INVITE request sent by the Metaswitch call agent to a SIP endpoint whilst that endpoint is involved in an active call (session). Polling reINVITEs are sent as follows: For a registered ...
Cisco Managed Switches Smart Port issue
Here are some known issues with some Cisco managed Switches having Smartports that can cause CyberData Devices to have issues. The SF/SG 200 and SF/SG 300 Series Managed Switches and some other Cisco switches have a smartport configuration that may ...
Cisco Call Manager Device Security Profile
Cisco Call Manager uses profiles to keep track of the different security profiles or levels for devices. This is done to manage the permission levels for each device in a single place. The use of profiles allows the network admin to easily set the ...
Supported Special Characters for passwords
Creating a strong password is extremely important for any password that is used. Contrary to popular belief, longer passwords are more secure than passwords with special characters. However, many password manager tools or SIP IP/PBX servers require ...
Supported Web Browsers for Products
CyberData products have been tested but not limited to the following web browsers and their respective updates: - Internet Explorer 11 - Mozilla Firefox - Google Chrome - Chromium-based browsers such as Brave, Edge, Vivaldi, etc.
Posix Timezone Strings
Major Location Time Zone Name Time Zone Posix Timezone String Alaska AKST/AKDT UTC -9 ASKT9AKDT,M3.2.0/2:00:00,M11.1.0/2:00:00 America Samoa NUT UTC -11 NUT11 Argentina ART UTC -3 ART3 Azerbaijan GST UTC +4 GST-4 Bangladesh BST UTC +6 BST-6 Cabo ...
SIP/SDP packets explained
When looking through wireshark traces and network logs from the video intercom it is crucial to understand SDP packets and the information that they convey. An SDP packet is used during call setup and is never transmitted on its own. It is only ...
Point-To-Point Calls Using a Yealink T42G IP Phone and CyberData Device
In a SIP point-to-point configuration, a Yealink T42G IP phone and CyberData device can place calls to each other on the same network without a SIP server. CyberData Device Configuration For your reference, instructions ...
How do I update my firmware?
Go to the main CyberData website to search for your product: VoIP – CyberData Corporation Once found, navigate to the Downloads tab, and match the serial numbers listed to the serial number of your device. Download the latest firmware to your ...