Non-VoIP
CyberData Certification for Resellers and Installers.
CyberData is actively seeking out the best and brightest in their field to become a part of the CyberData family of Certified Partners. We want to identify, train and certify Resellers and Installers/Integrators who will work closely with end user ...
What is the difference between paging and intercom?
Paging is a one-way communication through the phone system to a paging device or devices that utilize overhead speakers and/or the speakers on IP phones. Intercom is a two-way communication through the phone system using an intercom device or the ...
SIP Application Layer Gateway and CyberData Products
Any SIP Application Layer Gateway (SIP ALG) on your network must be disabled in your firewall. This is necessary to ensure that SIP packets are successfully passing outbound from and inbound to your CyberData product(s). Many firewalls and routers ...
Protect PoE Devices from Power Surges and Other Disruptions.
Installing surge protectors along Ethernet cable is the safest way to protect security cameras and other PoE devices from damaging power surges. Power over Ethernet (PoE) has made installing equipment in remote locations convenient and affordable. ...
Paging Server Multicast Configuration with CyberData Products
The following is in regards to setting up multicast between the CyberData 011146 SIP Paging Server and other CyberData products. 011146 SIP Paging Server with Bell Scheduler – CyberData Corporation Note: The Paging Server in these examples is already ...
CyberData Products and RFC 2833.
CyberData devices only support RFC 2833 Dual-Tone Multi-Frequency (DTMF) digits. Our devices require Real-time Transport Protocol (RTP) event notifications to process DTMF; which is supported by the vast majority of the telecom industry. Our devices ...
CyberData Products that are Compatible with Webex by Cisco
This is a list of CyberData products that are compatible with Cisco Webex. Please note the serial number of the device because some older products with the same part number may not be compatible. Product Name Part Number Serial Number InformaCast ...
Where do I find the latest firmware for my CyberData product.
CyberData always recommends that your CyberData products be kept on the latest firmware version. Go to the main CyberData website to search for your Voice over IP (VoIP) product. For example, let's say you want the latest firmware for your CyberData ...
Compatible Analog Amplifiers
The Paging Server and Paging Adapter provide line-level audio output that is compatible with most analog paging amplifiers. Audio output is through two analog audio ports, one is a 600Ω balanced output and the other is an unbalanced 10K output. A ...
Modern Web Browsers Cannot Access Older CyberData Products.
In late February of 2022 Google made a change to their Chrome Browser (98.0.4758.102), that also affects other Chromium Based-browsers, which prevents connection to any web server that allows connections to versions of TLS older than v1.2. Even ...
600 Ohm Lo-Z Connection to CyberData Paging Amplifier
How do I connect a 600 Ohm Lo-Z input or output to the V2 Paging Amplifier's Line Input or Output? The V2 Paging Amplifier's Line Input and Output are 10K Ohm Hi-Z. 600 Ohm (Low-Z) Pageport audio devices can interface with the Paging amplifier using ...
8-12VDC Alternate Power Source
When using the J3 Terminal block on any of the Intercoms and other Notification Devices, use an 8-12VDC at 500-1000 mA. Verify this by reviewing the Operations Guide of the appropriate device. Do Not connect a device to PoE and an alternate power ...
Config Files
By default, config files are titled: exported_config.xml The file must be extracted before upgrading the firmware. If the firmware is upgraded and the device is not restored to factory default settings when extracting the config file, you will get a ...
Audio files for Multicast Mode
What type of files can I send to the IP Speaker in Multicast mode? G711 u-Law or A-law 8 bit 8000 hz 160 byte packets every 20ms
Are you able to traverse the NAT?
Our IP paging products are programmed to traverse the NAT using Session Border Controllers (SBCs) of the VoIP hosting company or service provider. The SBCs act as an outbound proxy and manage the SIP traffic between the SIP server and the SIP ...
Supported Web Browsers
CyberData products have been tested but not limited to the following web browsers and their respective updates: - Internet Explorer 11 - Mozilla Firefox - Google Chrome - Chromium-based browsers such as Edge, Brave, Vivaldi, etc.
CyberData Introduces Certification for Resellers and Installers
If you are a Value Added Reseller or Value Added Installer/Integrator, we want to talk to you! We have a few questions that can assess if this makes sense for your business. To take the 5 minute Certified Reseller or Certified Installer Assessment, ...
"Spare in the Air" Program
In the event that a customer cannot wait for CyberData to receive and diagnose the problem, CyberData can ship a replacement unit to a customer immediately. The customer must provide CyberData with proof-of-purchase and a credit card. CyberData will ...
Configuration Support Services
CyberData’s Technical Support Configuration Services Takes the Headache Out of Installing Your New SIP Device Our team is ready and available to schedule an appointment for you! 831-373-2601, ext 333 1st Hour: $125 2nd Hour: $95 Basic SIP ...
Contact and Business Hours
Check these common Support requests Compatible IP-PBX Servers CyberData and RingCentral Compatible Analog Amplifiers Firmware Request List of CyberData VoIP Products Where to Buy Warranty & RMA Policy Extended Warranty RMA requests are only processed ...
What is a REX (Request to EXit)?
A REX (Request to Exit) is a required accessory in an access control system, which can take the form of anything from a mushroom button to an infrared sensor. In an access control system, the REX trips a relay in the panel to bypass “door forced” ...
How to create a desktop shortcut to a webpage
In some situations it can be helpful to have a dedicated desktop shortcut to take you to the webpage of a CyberData devices. This can make it very easy to open the webpage of a device to monitor the access log or make changes to the configuration. ...