3CX Web Client is not Properly Receiving Video Calls.

3CX Web Client is not Properly Receiving Video Calls.

If you're experiencing issues with video calls on the 3CX web client, it could be due to several reasons including network connectivity problems, browser compatibility issues, incorrect video settings within the 3CX system, microphone or camera access restrictions on your browser, outdated web client version, or potential issues with your firewall settings; check these aspects first to troubleshoot the problem.

Troubleshooting steps:
  1. Check Network Connectivity:
    1. Ensure a stable internet connection with sufficient bandwidth for video calls.
    2. Verify your network isn't blocking necessary ports for 3CX communication.
  2. Browser Compatibility:
    1. Use a supported web browser (check 3CX documentation for latest compatibility).
    2. Update your browser to the latest version.
  3. Video Settings in 3CX:
    1. Access the 3CX management console and check video settings like resolution, frame rate, and CODEC compatibility.
  4. Device Permissions:
    1. Ensure your browser has access to your microphone and camera.
    2. Check your browser settings and grant necessary permissions.
  5. Web Client Version:
    1. Update your 3CX web client to the latest version from the 3CX management console.
  6. Firewall Settings:
    1. Verify your firewall isn't blocking 3CX communication protocols.
Specific Issues to Check:
  1. No Video Display: Check if your camera is properly selected and functioning.
  2. Choppy Video: Adjust video settings in 3CX for better performance based on your network conditions.
  3. No Audio: Ensure your microphone is selected and working correctly.
  4. Call Drops: Investigate potential network issues or bandwidth limitations.
If the problem persists after trying these steps, contact your 3CX administrator or support team for further assistance.