In the event that a customer cannot wait for CyberData to receive and diagnose the problem, CyberData can ship a replacement unit to a customer immediately. The customer must provide CyberData with proof-of-purchase and a credit card. CyberData will bill the credit card a deposit for the replacement unit plus a non-refundable processing fee of $39.95 for standard processing and $75.00 for expedited processing. The customer will also send the original device to CyberData at their expense. Spare in the Air replacements can be initiated no later than 2:00 pm Pacific Time in order to guarantee same day shipment if the item is in stock. Once CyberData receives the original unit, it will be evaluated by the RMA department to determine:
If the original unit is found with a malfunction that is attributable to a manufacture defect in terms of components or workmanship and it is under warranty, CyberData will credit the customer's credit card back for the deposit (processing fee is not returned) and the customer will keep the replacement. The replacement unit will carry the warranty period of the original device based on the customer’s purchase date on their invoice.
If the original unit is found with a malfunction that is not attributable to a manufacture defect, (customer misuse or acts of nature such as water damage) CyberData will retain the deposit and the customer will keep the replacement. The replacement unit will carry the warranty period of the original device based on the customer’s purchase date on their invoice.
If services is required for your CyberData device, you must contact CyberData Technical Support prior to shipping any product to our facility. If Technical Support determines that your product needs to be assessed by CyberData, an RMA number will be issued to you. RMA requests are only processed by opening a support ticket: https://support.cyberdata.net/