Modern Web Browsers Cannot Access Older CyberData Products.
In late February of 2022, there was a change to the Chrome Browser (98.0.4758.102) and other browsers, which prevents them from connecting to any device that allows connections to versions of TLS earlier than 1.2. Even though the webserver may currently be running TLS 1.2, if the webserver also permits downward compatibility to older TLS, then Chrome, Firefox, and Chromium-based browsers (Edge, Opera, Vivaldi, and others) will no longer permit connection.
Some of the older firmware releases for our devices prior to December 2019 optionally support TLS versions 1.1 and 1.0 which will prevent web access through the web browsers mentioned above. In most cases, upgrading to the latest available firmware release will resolve the TLS issue. If a TLS 1.2 firmware upgrade is not available for your product, your device may still be accessed with an older browser such as Internet Explorer as well as older versions of Chrome and Mozilla Firefox.
The current versions of Chrome and Firefox can be made to allow connecting to any device that allows connections to versions of TLS earlier than 1.2 but this requires a change to the browser security settings.
Click on the 3 vertical dots and select "Settings."
Select "Privacy and Security" and scroll down to "Always Use Secure Connections." Turn this feature off (Shown). Then close and relaunch Chrome.
Type about:config into the browser's address bar and hit Enter. You should see a screen that looks similar to this one. Or you may need to select "Show All" to be able to see it. Scroll down to "security.tls.version.min" and change the value from 3 to 1. Then restart the browser. This should enable you to access the Web Interface of any of your CyberData products.
Note that if a newer firmware version that permits browser connection without these modifications, you will temporarily need to use the modified browsers or Internet Explorer to access your device while uploading and installing the newer firmware.
Supported Web Browsers
CyberData products have been tested but not limited to the following web browsers and their respective updates: - Internet Explorer 11 - Mozilla Firefox - Google Chrome - Chromium-based browsers such as Edge, Brave, Vivaldi, etc.
Supported Web Browsers for Products
CyberData products have been tested but not limited to the following web browsers and their respective updates: - Internet Explorer 11 - Mozilla Firefox - Google Chrome - Chromium-based browsers such as Brave, Edge, Vivaldi, etc.
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