Issues With Chrome Browser and Older CyberData Products

Issues With Chrome Browser and Older CyberData Products

In late February, there was a change to the Chrome Browser (98.0.4758.102) and other browsers, which prevents them from connecting to any device that allows connections to versions of TLS earlier than 1.2. Even though the webserver may currently be running TLS 1.2, if the webserver also permits downward compatibility to older TLS, then Chrome, Firefox, and Chromium-based browsers (Edge, Opera, Vivaldi, and others) will no longer permit connection.

Some of the older firmware releases for our devices prior to December 2019 optionally support TLS versions 1.1 and 1.0 which will prevent web access through the web browsers mentioned above.. In most cases, upgrading to the latest available firmware release will resolve the TLS issue.

If a TLS 1.2 firmware upgrade is not available for your product, your device may still be accessed with an older browser such as Internet Explorer. Older versions of Chrome and Mozilla Firefox will still allow access, but the current version of Firefox will require a change to its security settings.

Within Firefox, type about:config into the address bar and hit Enter. You should see a screen that looks similar to this one. Or you may need to select "Show All" to be able to see it. Scroll down to "security.tls.version.min" and change the value from 3 to 1. Then restart the browser. This should enable you to access the Web Interface of any of your CyberData products.

Note that if a newer firmware version that permits connection to Chrome is available for your device, you will temporarily need to use the Firefox method above or Internet Explorer to access your device while uploading and installing the newer firmware.

    • Related Articles

    • 3CX Phone Apps and CyberData h.264 Video Products.

      Video from CyberData h.264 video intercom products can not be viewed on the 3CX app for cellular telephones. In 2021 3CX's CEO, Nick Galea, explained why, saying that h.264 video can be streamed to the 3CX Web Client or to the 3CX Google Chrome and ...
    • CyberData VoIP Discovery Utility

      The Discovery Utility will scan the network and display any found CyberData VoIP devices. The utility can be downloaded here - After extracting the files launch the program titled ...
    • Supported Web Browsers

      CyberData products have been tested but not limited to the following web browsers and their respective updates: - Internet Explorer 11 - Mozilla Firefox - Google Chrome - Chromium-based browsers such as Edge, Brave, Vivaldi, etc.
    • CyberData Products and RFC 2833.

      CyberData devices only support RFC 2833 Dual-Tone Multi-Frequency (DTMF) digits. Our devices require Real-time Transport Protocol (RTP) event notifications to process DTMF; which is supported by the vast majority of the telecom industry. Our devices ...
    • Paging Server Multicast Configuration with CyberData Products

      The following is in regards to setting up multicast between the CyberData 011146 SIP Paging Server and other CyberData products. 011146 SIP Paging Server with Bell Scheduler – CyberData Corporation Note: The Paging Server in these examples is already ...