This article will help users determine the version of their product, end of life status, and final formal firmware version.
- Identify the serial number and part number of the device.
- CyberData devices ship with a serial number sticker on the circuit board or on the case of the device.
- Case sticker is usually 2.5in x 1.5in and should feature a 9 Digit Serial Number and MAC Address.
- Circuit board sticker is usually 1.25in x 0.25in and should feature a 9 Digit Serial Number, MAC Address, and Bar Code.
- CyberData's MAC Address prefix is 00:20:f7.
- Stickers on the circuit board will always be on the side with the Ethernet Jack and should not require removal to read.
- CyberData Part Numbers are featured on some stickers are are 6 digits with a letter. In some cases there can be two numbers, the part number will start with a 01 (Ex. 011186F).
- Determine the firmware version.
- If you have access to the Web GUI of the device, you can usually find the serial number, MAC address, and firmware version on the Home tab.
- Some very old devices, required checking the Firmware tab to determine the firmware version.
With the serial number and firmware version, consult the following table to determine if there are updates for your equipment. If there are updates, please contact CyberData Technical support via Support case and request the firmware as required.
SIP Paging Server (011146)
Serial Number | Final Firmware Version |
1460xxxxx | v7.2.0 |
1461xxxxx | v12.2.0 |
SIP Paging Adapter (011233)
Serial Number | Final Firmware Version |
| 2330xxxxx | v7.3.0 |
2331xxxxx | v11.9.3 |
SIP Handwave Indoor Intercom (011530)
Serial Number | Final Firmware Version |
530xxxxxx | v1.0.0 |
SIP Outdoor Intercom (011186)
Serial Number | Final Firmware Release |
1860xxxxx | v8.0.2 |
1861xxxxx | v11.8.0 |
SIP Outdoor Intercom with Keypad (011214)
Serial Number | Final Firmware Release |
2140xxxxx | v9.3.0 |
2141xxxxx | v11.9.3 |
SIP Indoor Intercom (011211)
Serial Number | Final Firmware Release |
2110xxxxx | v8.0.2 |
2111xxxxx | v11.8.0 |
2112xxxxx | v22.0.1
|
SIP Emergency Intercom (011209)
Serial Number | Final Firmware Release |
2090xxxxx | v8.0.2 |
2091xxxxx | v11.8.0 |
SIP Call/Alert Button (011049)
Serial Number | Final Firmware Release |
0490xxxxx | v6.3.4 |
| 0491xxxxx | v11.8.0 |
SIP RGB (Multi-Color) Strobe (011376)
Serial Number | Final Firmware Release |
| 3761xxxxx | v11.8.0 |
Multicast Ceiling Speaker (011458)
Serial Number | Final Firmware Release |
458xxxxxx | v22.0.4 |
Multicast Wall Mount Speaker (011487)
Serial Number | Final Firmware Release |
487xxxxxx | v22.0.4 |
SIP Speaker (011393)
Serial Number | Final Firmware Release |
3930xxxxx | v12.1.1 |
SIP Speaker with Talkback (011394)
| Serial Number | Final Firmware Release |
3940xxxxx | v12.1.1 |
SIP Office Ringer (011216)
Serial Number | Final Firmware Release |
2160xxxxx | v7.1.7 |
2161xxxxx | v11.8.0 |
2162xxxxx
| v22.0.1 |
SIP IP66 Indoor/Outdoor Horn (011457)
Serial Number | Final Firmware Release |
| 4570xxxxx | v12.2.0 |
SIP Loudspeaker Amplifier (AC-Powered) (011404)
Serial Number | Final Firmware Release |
4040xxxxx | v12.1.0 |
SIP Loudspeaker Amplifier (PoE) (011405)
Serial Number | Final Firmware Release |
4050xxxxx | v12.1.0
|
SIP Paging Amplifier (011324)
Serial Number | Final Firmware Release |
3240xxxxx | v12.1.0 |
Multicast VoIP Microphone (011446)
Serial Number | Final Firmware Release |
4460xxxxx | v1.0.0
|
SIP Weatherproof Keypad Phone (011460)
Serial Number | Final Firmware Release |
4600xxxxx | v11.0.1
|
SIP Vandal Resistant Keypad Phone (011461)
Serial Number | Final Firmware Release |
4610xxxxx | v11.0.1
|
SIP Armored Steel Ringdown Phone (011462)
Serial Number | Final Firmware Release |
4620xxxxx | v11.0.3
|
SIP Heavy Duty Emergency Keypad Call Station (011463)
Serial Number | Final Firmware Release |
4630xxxxx | v11.0.0 |
InformaCast Enabled Paging Adapter (011280)
Serial Number | Final Firmware Release |
2800xxxxx |
|
2801xxxxx | v11.9.3 |
InformaCast Enabled Outdoor Intercom (011309)
Serial Number | Final Firmware Release |
3091xxxxx | v11.8.0
|
InformaCast Enabled Indoor Intercom (011305)
Serial Number | Final Firmware Release |
3051xxxxx | v11.8.0 |
3052xxxxx | v22.0.1 |
InformaCast Enabled Emergency Indoor Intercom (011304)
Serial Number | Final Firmware Release |
3041xxxxx | v11.8.0 |
InformaCast Enabled RGB (Multi-Color) Strobe (011377
Serial Number | Final Firmware Release |
3771xxxxx | v11.8.0 |
InformaCast Enabled Speaker (011395)
Serial Number | Final Firmware Version |
3950xxxxx | v12.1.1 |
InformaCast Enabled Speaker with Talk-Back (011396)
Serial Number | Final Firmware Version |
3960xxxxx | v12.1.1
|
InformaCast Enabled PI66 Indoor/Outdoor Horn (011472)
Serial Number | Final Firmware Version |
4720xxxxx | v12.1.0
|
InformaCast Enabled Loudspeaker Amplifier (011407)
Serial Number | Final Firmware Version |
4070xxxxx | v12.1.0
|
InformaCast Enabled Paging Amplifier (011403)
Serial Number | Final Firmware Version |
4030xxxxx | v12.1.0 |