Configuration Support Services
CyberData’s Technical Support Configuration Services Takes the Headache Out of Installing Your New SIP Device
Our team is ready and available to schedule an appointment for you!
831-373-2601, ext 333
1st Hour: $125
2nd Hour: $95
- Basic SIP registration*
- Connecting to compatible analog amplifiers*
- Bell Scheduler events
- Multicast configuration
- DTMF relay activation for access control
- RFID card registration
- Point-to-Point configuration
*Configuration Support Services are applicable to the initial install of CyberData products with the links listed below:
Intercom Does Not Activate Relay Using DTMF from Cisco/Linksys SPA Series Phones
I am using Cisco/Linksys SPA series deskphones. The CyberData intercom does not recognize the DTMF tones from these phones to unlock the door. CyberData devices may detect more than one digit press when the ‘Mark All AVT Packets’ is set to Yes on ...
Zoom Interoperability Documents
CyberData and Zoom completed interoperability testing back in 2019. Since then the Zoom platform has evolved and CyberData has retested and released documentation. Here are links to all Zoom Configuration Documents. SIP Paging Adapter Configuration ...
Warranty & RMA Policy
CyberData Products Warranty CyberData warrants its product against defects in material or workmanship for a period of two years from the date of purchase. Only products purchased through our main website or our listed authorized distributors and ...
Adding New CyberData Devices to 3CX
This article details the process of how to load the attached template into 3CX to provision newer CyberData devices on 3CX. The process is slightly different for Linux based systems when compared to Windows. Please follow the correct steps based on ...
By default, config files are titled: exported_config.xml The file must be extracted before upgrading the firmware. If the firmware is upgraded and the device is not restored to factory default settings when extracting the config file, you will get a ...