CYBERDATA’S TECHNICAL SUPPORT CONFIGURATION SERVICES TAKES THE
HEADACHE OUT OF INSTALLING YOUR NEW SIP DEVICE
Our team is ready and available to schedule an appointment for you!
831-373-2601, ext 333
1st Hour: $125
2nd Hour: $95
* Basic SIP regi...
List of known compatible analog amplifiers.
[https://www.cyberdata.net/pages/connecting-to-analog-amplifiers]
THE FOLLOWING INFORMATION IS THE MOST COMMONLY INQUIRED SUPPORT
TOPICS BETWEEN CYBERDATA AND RINGCENTRAL IP-PBX
CYBERDATA DEVICE - NOT REGISTERING OR DROPS REGISTRATION
* Make sure that the CyberData device is registering with a
RingCentral extensio...
Don't have the Discovery Tool? Click the following link:
http://files.cyberdata.net/assets/common/discovery.zip
[http://files.cyberdata.net/assets/common/discovery.zip]
This article details the process of how to load the attached template
into 3CX to provision newer CyberData devices on 3CX. The process is
slightly different for Linux based systems when compared to Windows.
Please follow the correct steps based on your s...
Compatible ip-pbx servers
_I am using a Snom phone. The CyberData device does not stop ringing
if it misses a point-to-point SIP call._
By default, the Snom phone initiates a point-to-point SIP call on a
port that CyberData devices do not monitor. This causes missed
communicatio...
If you are a Value Added Reseller or Value Added Installer/Integrator,
we want to talk to you!
We have a few questions that can assess if this makes sense for your
business.
To take the 5 minute Certified Reseller or Certified Installer
Assessment, pl...
Q: DO CYBERDATA SIP DEVICES SUPPORT SIP OVER TCP OR TLS?
A: CyberData SIP devices do not currently support SIP over TCP or TLS.
Only UDP transport is supported for SIP messaging.
For IP-PBX integration where SIP over TCP or TLS transport is
required,...
_After a period of time, my device stops working or is unreachable._
This is a common problem when the re-registration time value is not
set correctly.
On our device, you need to make sure that the re-registration time
value (in minutes) is LESS THAN ...
_I am using Cisco/Linksys SPA series deskphones. The CyberData
intercom does not recognize the DTMF tones from these phones to unlock
the door. _
CyberData devices may detect more than one digit press when the 'Mark
All AVT Packets' is set to Yes on Cis...
First confirm that your device registered with your SIP server. If you
still find no function when you try to enter a DTMF tone, make sure
your SIP phone is set to 101 for the DTMF payload type (Out of Band
RFC2833).
_I have a Cisco Catalyst Series Switch. How do I set the unit so that
it can use PoE (under 15.4w) instead of an external power source?_
There are known PoE limitations with third party devices on the Cisco
Catalyst series switches. This includes the 25...
In a SIP point-to-point configuration, a Grandstream GXP 16xx series
IP phone and a CyberData device can place calls to each other on the
same network without a SIP server.
CyberData Device Configuration
For your reference, instructions on point-t...
In a SIP point-to-point configuration, a Polycom VVX series IP phone
running UC Software and CyberData device can place calls to each other
on the same network without a SIP server.
CyberData Device Configuration
For your reference, instructions on po...
In a SIP point-to-point configuration, a Snom 3XX series IP phone and
CyberData device can place calls to each other on the same network
without a SIP server.
CyberData Device Configuration
For your reference, instructions on point-to-point configurat...
In a SIP point-to-point configuration, a Yealink T42G IP phone and
CyberData device can place calls to each other on the same network
without a SIP server.
CyberData Device Configuration
For your reference, instructions on point-to-point configuration...
Posix Timezone strings are used with some CyberData products. This is
a list of every timezone and there respective Posix Timezone String.
Time Zone Name
Time Zone
Major Location
Posix Timezone String
AoE
UTC -12
US Baker Island
...
CoreDial offers a service to re-sellers that white label Broadsoft or
Asterisk, depending on the reseller. We have not done a full set of
product testing with CoreDial although we keep an interoperability
standard with both Broadsoft and Asterisk and our ...
_I have configured the CyberData intercom to dial a ShoreTel
workgroup. Calls do not complete to the workgroup extension._
When a CyberData intercom is registered with ShoreTel and configured
to dial a ShoreTel hunt group or work group using consult tra...
February 17, 2016 - The CyberData SIP Paging Adapter (Part #011233)
and VoIP V3 Paging Server (Part #011146) have been added to the
BroadSoft BroadWorks validation for SIP and Device Management
interoperability.
An updated Partner Configuration Guide ha...
Creating a strong password is extremely important for any password
that is used. Contrary to popular belief longer passwords are more
secure than passwords with special characters. However many password
manager tools or SIP IP/PBX servers require special ...
CyberData products have been tested but not limited to the following
web browsers and their respective updates:
- Internet Explorer 11
- Mozilla Firefox
- Google Chrome
- Chromium-based browsers such as Edge, Brave, Vivaldi, etc.
