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Compatible analog amplifiers
The Discovery Utility scans the network and reports back any found VoIP devices that are attached to the physical network. The attached zip file contains the following: * CyberData VoIP Discovery Utility Version 1.2.0 (NOTE: Version 1.2.0 adds suppo...
Don't know what product or version you have? Use our serial number lookup below.
SolarWinds TFTP Server is a powerful TFTP Server for downloading and uploading files and configurations to and from switches and routers. The application uses multi-thread technology for ensuring robustness and completely trusted transfers. The applicat...
WARRANTY & RMA RETURNS WITHIN THE UNITED STATES If service is required, YOU MUST CONTACT CYBERDATA TECHNICAL SUPPORT PRIOR TO RETURNING ANY PRODUCTS to CyberData. Our Technical Support staff will determine if your product should be returned to us for furt...
In the event that a customer cannot wait for CyberData to receive and diagnose the problem, CyberData can ship a replacement unit to a customer immediately. The customer must provide CyberData with proof-of-purchase and a credit card. CyberData will bill ...
_Can you give me specifications for the correct alternate power supply needed if I don't have a Switch?_ The most cost-effective option would be to use our POWER INJECTOR (010867) [HTTP://WWW.CYBERDATA.NET/PRODUCTS/VOIP/ACCESSORIES/POEINJECTOR/INDEX.HTM...
Our IP paging products are programmed to traverse the NAT using Session Border Controllers (SBCs) of the VoIP hosting company or service provider. The SBCs act as an outbound proxy and manage the SIP traffic between the SIP server and the SIP endpoint beh...
_What type of files can I send to the IP Speaker in Multicast mode?_ * G711 u-Law or A-law * 8 bit * 8000 hz * 160 byte packets every 20ms
If you power your device using the auxiliary power connector, the power supply should meet these specifications: * The power connection requires a +48v 380mA (min) power brick. * The connector is 2.5mm with a positive center. Cisco's CP-PWR-CUBE-3 p...
_I have a Cisco 6513 switch. When I plug in a CyberData VoIP device, the device constantly reboots and will not register to the SIP server._ Please adjust the switch power selection to POWER INLINE STATIC, as opposed to POWER INLINE DYNAMIC. This will a...
CYBERDATA CORPORATION business hours are: Monday through Friday 8 a.m. to 5 p.m. Pacific Standard Time FOR TECHNICAL SUPPORT PHONE: (831) 373-2601, EXTENSION 333 For troubleshooting issues or technical questions regarding a Cyberdata Product, you ca...
Q: DO CYBERDATA SIP DEVICES SUPPORT SIP OVER TCP OR TLS? A: CyberData SIP devices do not currently support SIP over TCP or TLS. Only UDP transport is supported for SIP messaging. For IP-PBX integration where SIP over TCP or TLS transport is required,...
_We have the Cisco 3550 switch and it looks like the unit is not able to negotiate the power with the switch. It keeps cycling over and over._ This happens because with default settings, the switch port is resetting power too quickly. Therefore, on the ...
_The CyberData device connected to a Dell Powerconnect 3524P or 3548P port did not stay linked up. The device comes up, and then it goes down, and then it comes up cycling._ If connected to a Linksys SRW208MP switch, the CyberData device stays up. Pan...
_After a period of time, my device stops working or is unreachable._ This is a common problem when the re-registration time value is not set correctly. On our device, you need to make sure that the re-registration time value (in minutes) is LESS THAN ...
_I see in the electrical connection diagram in the users guide that there is a High PIV Ultra Fast switching diode. Do I need it and if so do you have a source?_ This High PIV Ultra Fast switching diode prevents CEMF kick back from an intermediary relay...
Check to see if your current firmware is the latest version before attempting to update. Download the latest version firmware from the product page. Find the right firmware by matching it to the serial number of your device.
_I am using Cisco/Linksys SPA series deskphones. The CyberData intercom does not recognize the DTMF tones from these phones to unlock the door. _ CyberData devices may detect more than one digit press when the 'Mark All AVT Packets' is set to Yes on Cis...
_How do I page to phones that can listen to Multicast?_ Configuring an Aastra Phone to Listen to your CyberData V3 Paging Server [http://www.cyberdata.net/assets/011146/930625A_Configuring_Aastra_Phones_with_V3_Paging%20Server.pdf] Configuring a Cisc...
First confirm that your device registered with your SIP server. If you still find no function when you try to enter a DTMF tone, make sure your SIP phone is set to 101 for the DTMF payload type (Out of Band RFC2833).
The following OEM Limited Warranty Policy describes CyberData's standard limited warranty for OEM customers. CyberData warrants its product against defects in material or workmanship for a period of two years from the ship date to the OEM customer. Cy...
_We would like to communicate directly to your products. Do you have any open source programs you can recommend to do this?_ Yes. Try the following links and also contact CyberData support for help Data format: RTP audio 8k G.711 a/u Law 20ms packet tim...
_I am unable to connect with the unit when it is plugged into a Cisco SLM 224P switch._ The cables or switch ports that you are connecting to are set in SWITCH or HUB MODE instead of ENDPOINT STATIONS. The MDIX setting needs to be changed to MDI since o...
_We have registered the device on Cisco Call Manager but are unable to register the device's Nightringer using the device's MAC address. How do I configure two extensions on Call Manager for the device?_ Create a second directory number and user for the...
_I am trying to upgrade from firmware version 4.0.0 to 6.1.0. The filename field does not allow enough characters for the full firmware file name. How do I complete the upgrade from this firmware version?_ The filename can be shortened but must include ...
_On the V2 products, what happens during a firmware upload if the process gets corrupted?_ To guard against failed firmware upgrades, units shipped from CyberData with v5.1.2 feature a built-in "fail safe" mechanism. Note that field upgrading earlier un...