Warranty & RMA Returns Policy
Posted by Wayne T, Last modified by Wayne T on 21 June 2017 04:13 PM
Warranty & RMA Returns within the United States
To contact Technical Support, please call 831-373-2601, ext 333 or for expedited processing, please go to this link to open a ticket:
Your issued RMA number must be printed on the outside of the shipping box. No product will be accepted for return without an approved RMA number.
Products shipped to CyberData, both in and out of Warranty, are shipped at the expense of the customer. CyberData will only pay return shipping charges for repaired products that are in Warranty.
The product, in its original package, should be sent to the following address:
Warranty & RMA Returns Outside of the United States
Spare in the Air Policy
CyberData now offers a "Spare in the Air" no wait policy for warranty returns within the United States and Canada. Learn more.
Return and Restocking Policy
For End Users, please contact the company that you purchased your equipment from for their return policy.
CyberData Products Warranty
CyberData warrants its product against defects in material or workmanship for a period of two years from the date of purchase. An additional 2 year warranty period can be offered under our new Extended Warranty Program. Please view information on our Extended Warranty offering here: Extended Warranty
Specific Extended Warranty pricing can be found on our product pages and our Documentation Index here: Product Documentation Index
Should the product fail within Warranty, CyberData will repair or replace the product free of charge based on CyberData's RMA evaluation of the failure mode. These warranties include all parts and labor.
Should the product fail “Out of Warranty,” a flat rate repair charge of one half of the purchase price of the product will be assessed (or one half of MSRP if no proof-of-purchase from an authorized distributor or reseller). A minimum hourly rate of $95/hour USD is charged only when the repairs required are minimal, and at our discretion. Repairs that are within either Warranty period but are damaged by improper installation, modification, or abuse are deemed “Out of Warranty” and will be charged the “Out of Warranty” rate. A device is deemed “Out of Warranty” when its purchase date is older than two years or when the device has been damaged due to human error during installation, modification, or abuse. If the “Out of Warranty” device cannot be repaired, a comparable replacement unit will be offered at purchased cost with proof-of-purchase (or at current MSRP of a comparable unit if no proof-of-purchase from an authorized distributor or reseller).
CyberData shall not under any circumstances be liable to any person for any special, incidental, indirect or consequential damages, including without limitation, damages resulting from use or malfunction of the products, loss of profits or revenues or costs of replacement goods, even if CyberData is informed in advance of the possibility of such damages.
End of Life Devices are included under this policy. End of Life devices are devices that are no longer produced or sold. Technical support is still available for these devices. However, no firmware revisions, updates or replacements will be provided.
Last revised: June 2017