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ShoreTel - CyberData Intercom Cannot Complete Calls to ShoreTel Hunt Group/Work Group
Posted by Christina W, Last modified by Christina W on 25 February 2016 01:16 PM

I have configured the CyberData intercom to dial a ShoreTel workgroup.  Calls do not complete to the workgroup extension.

When a CyberData intercom is registered with ShoreTel and configured to dial a ShoreTel hunt group or work group using consult transfer, the call will result in the intercom responding with a SIP 486 Busy Here when a hunt group or work group member answers the call.

CyberData devices do not currently support the SIP "Replaces" header (RFC 3891) used for the consult transfer. 

Workaround:

Create a Bridged Call Appearance (BCA) and place on all user extensions originally in the hunt group or work group.

Configure the CyberData intercom to call the BCA extension number.  

 

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