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CyberData Limited Live Support
Posted by Mauricio R on 30 November 2020 08:48 AM

CyberData's Technical Support department will be unavailable for live phone support during the following times:

11/30/20 → 9:00 AM - 12:00 PM Pacific

12/1/20 → 3:00 PM - 5:00 PM Pacific

Voicemail will still be in service, and we will strive to address them as soon possible. Support will also be available through the ticketing system:

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CyberData's Tech Support will be Closed for Thanksgiving
Posted by Mauricio R on 25 November 2020 02:11 PM

CyberData's Technical Support will be closed November 26th and 27th in observance of the Thanksgiving holiday weekend.

Normal Hours of Operation:

Monday through Friday 8AM – 5PM (PST) Pacific Standard Time.

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CyberData SIP Enabled series Validated on BroadSoft release 22
Posted by Paul Tuttle on 20 June 2017 09:01 AM

CyberData has formally completed the Interop process with BroadSoft. This interop has validated the following products:

011186 CyberData SIP-enabled IP Outdoor Intercom
011209 CyberData SIP-enabled IP Emergency Indoor Intercom
011211 CyberData SIP-enabled IP Indoor Intercom
011272 CyberData SIP-enabled IP Indoor Intercom (Flush-Mounted)
011214 CyberData SIP-enabled IP Outdoor Keypad Intercom
011113 CyberData SIP-enabled IP Indoor Keypad Intercom (Wall-Mounted)
011123 CyberData SIP-enabled IP Indoor Keypad Intercom (Flush-Mounted)
011049 CyberData SIP-enabled IP Call Button
011376 CyberData SIP-enabled IP RGB Strobe
011216 CyberData SIP-enabled IP Indoor Office Ringer
011233 CyberData SIP Paging Adapter
011146 CyberData VoIP V3 Paging Server
011324 CyberData SIP Paging Amplifier
011393/011394 CyberData SIP Speaker
011397/011398 CyberData SIP TalkBack Speaker

The Updated configuration guide has been posted to the Connecting-to-ip-pbx-servers webpage.

BroadSoft BroadWorks administrators can download the updated CPE kit, which includes validated configuration templates and the updated Partner Configuration Guide, from the BroadSoft Xchange.

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CyberData and Rival5 Complete Interoperability Validation
Posted by Christina W on 25 August 2016 10:46 AM

CyberData and Rival5 have completed interoperability validation of CyberData SIP-enabled products with Rival5's managed VoIP telephony solutions.

The following CyberData products are featured as compatible devices:

  • CyberData SIP Speaker
  • CyberData SIP Intercoms
  • CyberData SIP Paging Server

A Device Interoperability Datasheet has been published on the CyberData Compatible IP-PBX Systems webpage

Please contact Rival5 for more information about integrating CyberData products with Rival5 managed VoIP telephony solutions.

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CyberData and Yeastar have completed interoperability validation on Yeastar S-Series and MyPBX IP-PBX Systems.

A configuration guide has been published on the CyberData Compatible IP-PBX Systems webpage. The configuration guide details SIP configurations for the following CyberData products:

  • CyberData SIP Intercoms
  • CyberData SIP Paging Server
  • CyberData SIP Speakers
  • CyberData SIP Paging Adapter
  • CyberData SIP Paging Amplifiers

Interoperability validation with Yeastar ensures a tested solution for IP overhead paging, loud ringing, and secure door control access. 

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